Booking & cancellation policy

Paying for your appointment

Appointments are paid in full at the time of booking. Your time is only held for you once payment has gone through, which means nobody else can take your slot.

Moving or cancelling

You can cancel from the "My bookings" page. Please give us as much notice as you can so the time can be offered to someone else. To move an appointment, cancel and rebook, or message us on WhatsApp and we'll sort it with you.

The exact refund window still needs confirming by the salon — tell us your rule (for example, full refund more than 48 hours ahead, no refund inside 24 hours) and we'll put it here.

Running late

If you're running behind, call 07404 361128 and we'll do our best. Arriving more than 20 minutes late may mean your style has to be shortened or rebooked, as the stylist will have another client after you.

Preparing for your visit

Come with your hair washed and detangled unless you've booked a wash. If you're not sure which style or length to book, message us first and we'll advise.